August 2, 2002 - Verizon Online has teamed with Motive Communications to develop a 24/7 "Internet Handyman" that will assist DSL customers in solving some routine Internet problems. Motive's software is powering the product that enables users to detect, diagnose and resolve many simple online problems without having to call customer support.

Verizon Online DSL customers can download the free software at www2.verizon.net/support center. Verizon will ship the software to new customers as part of a do-it-yourself DSL installation kit.

Once installed, customers can access the software via an icon on their desktops. The tool can help customers resolve configuration glitches, e-mail troubles, billing questions, software registration and other frequently asked questions. If customers are unable to resolve their problems, an electronic request can be sent to a customer support representative, or customers can call the service center directly.