Motive Broadband Services Activation Solution – Overview

Streamline Activation for Broadband Services

Service activation is the first point of contact with your customer. Even for existing customers who subscribe to new services, the quality of the activation experience leaves a lasting impression that can ultimately impact the longevity of the relationship.

Without the right solution in place, service providers can expect higher call volumes, greater numbers of truck rolls and dissatisfied customers.

Motive’s Broadband Services Activation Solution provides a complete approach to broadband service activation, laying the groundwork for providers to add new subscribers more easily while ensuring a positive, consistent user experience during the entire service lifecycle. With Motive’s Broadband Services Activation service providers can:

• Increase adoption and usages of new broadband services
• Provide a consistent, automated, streamlined process for broadband services activation
• Provide the management foundation upon which new services can be rolled out more efficiently and effectively
• Reduce subscriber acquisition, installation, and activation-related support calls and truck rolls
• Automate activation related problem resolution and shield consumers from technical complexity
• Provides a consistent customer service experience across all broadband services