Motive Broadband Services Activation Solution – Benefits

• Quickly and efficiently sign-up and activate new subscribers
  • Provides the ability to pre-qualify subscriber systems; supports subscriber- or technician-performed activations, wholesale or retail ISP activation, auto-provisioning, and CPE configuration
  • Streamlines and automates PC, laptop and customer premises equipment configuration.
  • Provides subscribers with flexible options for running service activation flows - CD, PC, or Web portal
• Expand and scale the delivery of value-added services to subscribers
  • Quickly and efficiently scale value added services to millions of customers
  • Verifies the subscriber's environment for broadband services - including hardware requirements, firmware, and software application settings
  • Delivers guided tutorials that help educate consumers about new services and steps them through the set up process
  • Delivers server-based, dynamic activation flows, which can easily be updated as market requirements dictate
• Lower help desk operations expenses
  • Eliminates need to roll trucks or call into the help desk to perform broadband activation.
  • Provides an integration framework for interaction with IVR, trouble-ticketing applications, and CRM systems
• Reduce operational and support costs
  • Provide a consistent process for subscriber activation, reducing support calls and truck rolls.
  • Provides the management foundation upon which new services can be rolled out more efficiently and effectively.