Motive Femtocell Device Management Solution — Benefits
- Lowers Operational Expense
- 1:1 and 1:M device management capabilities enable large-scale actions to update devices resulting in help desk call avoidance
- Purpose-built assisted service tools for the help desk accelerate problem diagnosis and resolution; thereby reducing average handle time (AHT)
- Reduce provisioning costs with auto device detection and configuration by reducing activation-related support calls
- Improve Customer Satisfaction
- Easily activate new devices and services so customers do not struggle with technical set up processes
- Avoid quality of service issues with neighbor discover capabilities that provide configuration knowledge of nearby devices, ensuring newly added access points are configured correctly.
- Intuitive help desk console designed for Tier 1 CSRs speeds time to resolution and reduces the need to escalate to more technical staff allowing customer to enjoy faster, more consistent problem resolutions
- Monetize Femtocell Service Faster
- Ability to create revenue-generating service tiers (i.e. Gold, Silver or Bronze) by creating profiles detailing customer entitlements
- Ensure Devices are Maintained Throughout Entire Customer Lifecycle to Dramatically Reduce Overall Customer Support Costs
- Manage firmware updates so subscribers can enjoy an optimal experience and avoid support issues
- Advanced bulk management for enterprise allows providers to activate and manage Femtocell devices via logical groups allowing providers to optimize resources.
- Simplify large-scale, bulk management of devices with policy-based management operations
