Simplifying Service Management
New services and devices from smart phones to home Wi-Fi networks to IPTV and VoIP have changed the way consumers live, work and play. Yet maximizing the new business opportunities associated with these technologies is no small task. More than 400 million global broadband subscribers are projected to be online by 2010, while the number of mobile phone users worldwide has eclipsed the 2 billion mark.
To manage this growing customer base, communications providers must automate and streamline the operational processes used to deliver new revenue-generating services. Motive service management software helps providers rapidly and cost-effectively design, deploy and manage new data, video and voice services—on any device and on any wired or wireless network.
Across the organization, Motive solutions provide measurable benefits with proven top and bottom-line impact to the world’s leading service providers.
Marketing: Increase Average Revenue per Customer and Improve Customer Retention
- Ability to simplify the roll out of new services and reduce technical complexity ensures a brand-loyal customer.
- Providing one-stop shopping for value-added services, combined with a seamless activation experience, results in more “wallet share” per customer.
Field Operations: Reduce Activation Costs and Start the Customer Experience Off Right
- Remote activation and upgrade capabilities accelerate the adoption of new services, reduce truck rolls and ensure happier, more satisfied customers.
- Better tools for viewing and optimizing services in the customer environment facilitate pre-emptive problem resolution, resulting in more predictable quality of service and higher customer satisfaction.
Call Center: Reduce Customer Support Costs
- Improved visibility into the network and attached devices helps customer service representatives resolve problems more efficiently and effectively.
- Automated self-help options for customers and enhanced assisted-service tools for CSRs reduce call center loads and streamline the support process.
